What Information Is Needed to File a Claim?Updated 8 months ago

What Information Is Needed to File a Claim?

To file a claim for a lost, stolen, or damaged package, certain documentation is required to assist the claims adjuster in assessing your case:

    •    Damaged Packages: If your item arrives damaged, please retain all packaging materials and take clear photos of the package and the damaged item. This evidence is crucial in determining whether the damage occurred during shipment.

    •    Stolen Packages: If your package was marked as delivered but was stolen, you must provide a police report stating the item was stolen. To strengthen your case, any video or photo evidence showing the theft will significantly help the claims process.

Providing the necessary documentation promptly will ensure a smoother and faster resolution to your claim.